I read the instructions that came with the manual and since it was only a year old I figured it was
something easy to fix. However, the directions in the manual were so bad that I missed an important
detail to hold down the nob of the water temperature gauge while pressing the pilot light switch. So I called Larry and he booked an appointment with me, was on time, and friendly and fixed the problem within minutes. He only charged a small fee and I will definitely be calling him again in the future if I ever have water heater problems. Highly recommended for HONEST, punctual, friendly and professional service.